Terms and Conditions of 1st Gear Conducting your C.B.T.
**PLEASE DO NOT COME TO THE OFFICE FOR YOUR CBT**
PLEASE GO TO OUR TRAINING SITE
1st Gear Motorcycle instructors wish to ensure that your training is conducted in a fun, friendly and safe manner. Your safety is the instructor’s priority whilst conducting your C.B.T. During your training every effort will be taken to ensure your safety. However, the instructor cannot be held responsible for negligence on your behalf, if the instructor feels that you are placing yourself in unnecessary danger the instructor has the right to terminate your training, and you will forfeit your fee.
It is at the instructor’s discretion if you are able to commence your CBT, if you are late or if the instructor feels that your safety and the safety of others would be at risk, i.e. fail the eyesight test -you will be required to read a number plate 20.5 metres away, unable to understand and communicate in English, on medication or under the influence of alcohol or drugs, you would not be able to conduct your C.B.T. and forfeit your fee.
Please bring your lunch and plenty of hot/cold drinks on the day, or money to buy light refreshments from the coffee shop 100 metres outside the training site (During inclement weather the coffee shop is not always open as it is part of the Golf Course).
Compulsory Basic Training can usually be completed in a day; however, you must complete each element successfully in turn. If your trainer feels you require more training to achieve a satisfactory level of riding and demonstrate your potential safety on the motorcycle, you will be required to complete some additional training in one or more of the elements at a later date. Everyone learns at different rates, it may take you one or more days to successfully complete your C.B.T., but please do not give up!
If you do not reach the required standard of riding, you will receive a debrief about your ability and further advice will be given about how to move forward with your training. There is an additional fee if you need to return to complete your C.B.T.
WE WILL NEED TO SEE THE CARD PART OF YOUR UK LICENCE. IF YOU HAVE AN EU DRIVING LICENCE, YOU MUST BRING THE UK COUNTERPART THAT WAS ISSUED TO YOU BY THE DVLA AS WELL AS YOUR EU LICENCE.
IF YOU HAVE THE OLD-STYLE PAPER ONLY LICENCE, PLEASE BRING A VALID PASSPORT.
IF YOU DO NOT HAVE THE ABOVE THEN YOU WILL NOT BE ABLE TO CONDUCT YOUR C.B.T., AND NO REFUND WILL BE GIVEN. PLEASE CHECK YOUR LICENCE IS STILL VALID – IF NOT, NO REFUND WILL BE GIVEN.
IF YOU HAVE A PROVISIONAL LICENCE – PLEASE READ THE HIGHWAY CODE.
SPECIAL NEEDS: Please inform us via email if you have any special needs. This will help our instructors to adjust their teaching to suit your needs i.e. Hard of Hearing, Dyslexia, Asperger’s etc.
MEDICAL CONDITIONS: Full disclosure must be made by the student, by email within 2 days of the date on your paperwork. If you know of any drug/medical/medication condition (by prescription or otherwise) that could impair your riding ability, you MUST inform 1st Gear M.T.C. Please also inform your instructor on your arrival of your course. Failure to disclose any issues that become apparent to 1st Gear M.T.C instructors, will result in the termination of your training - NO REFUND WILL BE ISSUED.
CLOTHING: Your safety is our priority and therefore we reserve the right to cancel the C.B.T. if a student is deemed as inappropriately dressed for the day. In this event, the student will forfeit their fee. Appropriate clothing: Motorcycle Gloves, Substantial trousers, Long sleeved sturdy jacket. You will need a pair of sturdy boots, they can be walking boots, Timberlands etc. that come to your ankle – NO steel toe caps or high heels. If you are wearing shorts, jogging bottoms, jeans with rips/holes, these WILL NOT BE ACCEPTED, and you will forfeit your fee. We can loan you the helmet and waterproofs.
1st GEAR’S EQUIPMENT/VEHICLES: 1st Gear reserves the right to charge for damage to our vehicles and equipment that is caused by you – the student. The student must pay for any damage to our bikes up to the first £300.00. Parts are charged at retail price Inc. V.A.T., Labour is charged at £30.00 per hour. Any further training/tests may be cancelled without refund if payment is not made.1st Gear reserves the right to terminate training in the event of any student riding in a dangerous or negligent manner. Any student seen miss-using 1st Gear’s vehicles or equipment will have their training terminated – NO REFUND WILL BE GIVEN.
INJURIES AND ACCIDENTS: You should understand that motorcycling can be dangerous and to undertake training at your own risk. 1st Gear cannot be held responsible for any injury during training – if you are injured during training you will be required to sign an accident book. The student accepts responsibility for their own actions during the training and any possible injury caused to them during their motorcycle training. Any student that sustains injury during their training will have their training stopped. 1st Gear recommends in all cases, that injuries are checked by a medical professional immediately.
Personal insurance to cover cancellations, accident or personal injury and/or loss of work or any other kind is the responsibility of the student. 1st Gear M.T.C. is under no circumstances liable. 1st Gear M.T.C. recommend students make their own arrangements for such if they feel it necessary to be covered.
VALUABLES AND PERSONAL PROPERTY: All personal property/vehicles are left on site at the student’s own risk.
ABUSIVE BEHAVIOUR: 1st Gear M.T.C does not tolerate abusive behaviour towards any member of staff, DVSA employee or other 1st Gear students. Any student behaving in an abusive or disruptive manner will have their training terminated immediately. They will leave the premises immediately and any incident may be reported to the police. NO REFUND WILL BE GIVEN FOR ANY REMAINING TRAINING/TESTS.
CANCELLATION/REFUNDS: We require 5 clear working days’ notice if you wish to change the date of your C.B.T. If you want to change your date within this time and we are unable to get a replacement for you, then you will forfeit your fee. A £5.00 administration charge will be deducted from any refund given.
If you are ill and unable to attend your C.B.T., you will forfeit your fee.
Where there are unclaimed or outstanding training (including gift vouchers), these will remain valid for a period of 6 months. NO REFUND will be given after the 6 months. There will be an additional fee if you are unable to complete your C.B.T. on the same day.
IF WE CANCEL YOUR C.B.T.: In certain circumstances 1st Gear M.T.C may have to postpone your C.B.T., due to weather conditions or if an instructor is ill, and unable to train you. In such a situation, 1st Gear MTC will re-arrange your C.B.T. to a mutually agreed date.
COMPLAINTS AND APPEALS: We recognise that on occasion we may get it wrong…If for any reason you feel the need to complain, please speak to your instructor, if your instructor cannot resolve your complaint, please email the Chief Instructor, firstname.lastname@example.org . Please allow 3 clear working days for a response. If you do not agree with the response from the Chief Instructor, then contact the DVSA at email@example.com.
We are accredited by The MCIAC (Motorcycle Industry Accreditation Centre). The MCIAC runs courses for motorcycle training schools and their instructors. We meet the specific standards which are checked annually and monitored via MCIAC’s questionnaire. The MCIAC would like to hear from you (and we would too!) about the training we delivered to you. We would like your permission to give the MCIAC your name and email address ONLY, so they can send you a questionnaire regarding your training with us. Once you have completed your C.B.T., we will email you to ask your permission - The information we provide will be given to MCIAC ONLY and no third parties. We would be grateful if you could take the time to do this, as we need to know if we are maintaining the high standards expected.
DATA PROTECTION: We are required by the D.V.S.A. regulations to hold your information for two years, due to the expiry of your C.B.T. Certificate. This is for 1st Gear use ONLY and used in accordance with the Data Protection Act Principles.
If you have a query with the above Terms and Conditions, please email your query within 2 days of the date on your paperwork. If we do not hear from you within this time, we will know you understand and agree with 1st Gear’s Terms and Conditions of Training and Safety.
We look forward to training you and giving you the freedom of enjoying motorcycling!